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Volume 20, Issue 2 (2002) Hospitality Review Volume 20/Issue 2

Articles

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Dive Tourism: Evaluating Service Quality
Martin O'Neill, Martin MacCarthy, and Paul Abdullah

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Drive-Thru Hot Beverages: Still a Risk?
Nancy Swanger and Denney G. Rutherford

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Training National Park Service Concession Specialists
Hubert B. Van Hoof and Paul J. Wiener

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Making Life More Satisfying for Hospitality Managers
Richard F. Ghiselli, Joseph M. LaLopa, and Billy Bai