Volume 20, Issue 2 (2002) Hospitality Review Volume 20/Issue 2
Articles
Customer Satisfaction, Quality in Cruise Industry
Mark R. Testa and Kate Sullivan
Systems Engineering Perspective of the Cruise Industry
Ronald E. Giachetti
Shipboard vs. Shoreside Cruise Operations
Mark R. Testa
Freestyle Cruising: A Clear Alternative
Laurence Miller
Dive Tourism: Evaluating Service Quality
Martin O'Neill, Martin MacCarthy, and Paul Abdullah
Drive-Thru Hot Beverages: Still a Risk?
Nancy Swanger and Denney G. Rutherford
Training National Park Service Concession Specialists
Hubert B. Van Hoof and Paul J. Wiener
Making Life More Satisfying for Hospitality Managers
Richard F. Ghiselli, Joseph M. LaLopa, and Billy Bai
Ethical Behavior in the Hospitality Industry
Christine Jaszay
