Date of this Version

12-2-2025

Document Type

DNP Project

Abstract

Healthcare providers are trained to manage diverse clinical scenarios, yet many lack sufficient understanding of cultural competence. This can lead to miscommunication, mistrust, and disparities in care, particularly in services such as immunization screening for ethnically diverse populations. This quality improvement project aimed to address these gaps by implementing a structured educational intervention that was focused on cultural competence, specifically tailored to the Hispanic/Latinx community. Using the Purnell Model for Cultural Competence, the intervention was delivered virtually to providers and staff at the Department of Health in Palm Beach county’s immunization clinic division. Over a 4-week span and following the informed consent process, participants completed pre- and post-intervention surveys via secure Qualtrics links to assess for changes in knowledge and confidence related to culturally sensitive vaccine screening practices. Results show that most participants improved or maintained high post-test scores with 89% reporting consistent use of culturally tailored communication strategies and post-intervention evaluation reflected 100% of participants perceiving a positive impact on patient engagement and screening outcomes. These findings align with existing literature, which highlights the effectiveness of culturally competent education and the project’s goal to improve provider and patient relations during vaccine screening while also reducing health disparities. The project supports the development of evidence-based guidelines for integrating cultural competence into routine clinical practice and demonstrates the value of sustainable, person-centered interventions in public health settings.

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