The Relationship between Leisure Traveler’s Hotel Attribute Satisfaction and Overall Satisfaction

Authors

Mi Ran Kim Ph.D., Michigan State UniversityFollow

Program Web Address

hospitalitybusiness.broad.msu.edu/

Abstract

Manystudies have been conducted about hotel attributesrelated tothehotel choice decision as a part ofacustomer’s pre- purchase behavior(Dolnicar&Otter, 2003). Althoughit iscritical for hotel managerstounderstand post-trip behavior because such behaviorsmaydirectlyinfluence their futurebehavior, therearefew researchstudieswhich examine hotel attributesrelated to acustomer’spost-trip behavior.This studyteststhe relationship between leisure traveler’shotel attribute satisfaction and overall satisfaction in the post-trip behaviorperspectiveina hotel setting andexaminestherelative impactofhotel attributesatisfaction in influencing overall satisfaction. Multiple regressionwas used totestthe relationship and hotel attribute satisfaction isan important antecedent tooverall satisfaction. Theoretical and practical implications ofthe studyare discussed.

Recommended Citation

Kim, Mi Ran Ph.D. (2013) "The Relationship between Leisure Traveler’s Hotel Attribute Satisfaction and Overall Satisfaction," Hospitality Review: Vol. 31: Iss. 1, Article 6.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol31/iss1/6