Job Perceptions of Citizenship Behavior and Deviance: Musings from Behind the Bar

Authors

Catherine R. Curtis Ph.D., Oklahoma State UniversityFollow

Program Web Address

ches.okstate.edu/hrad/

Abstract

The purpose of this research was to examine bartender workplace behavior. This study begins with a review of the literature pertaining to the job of bartending, and positive work behavior (citizenship) and negative (deviant) workplace behavior. Data was collected by semi-structured interview. The bartenders expressed instances of both behaviors and showed support for a newly termed citizenship behavior, norm avoidance.

Recommended Citation

Curtis, Catherine R. Ph.D. (2013) "Job Perceptions of Citizenship Behavior and Deviance: Musings from Behind the Bar," Hospitality Review: Vol. 30: Iss. 1, Article 2.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol30/iss1/2