Program Web Address
ches.okstate.edu/hrad/
Abstract
The purpose of this research was to examine bartender workplace behavior. This study begins with a review of the literature pertaining to the job of bartending, and positive work behavior (citizenship) and negative (deviant) workplace behavior. Data was collected by semi-structured interview. The bartenders expressed instances of both behaviors and showed support for a newly termed citizenship behavior, norm avoidance.
Recommended Citation
Curtis, Catherine R. Ph.D.
(2013)
"Job Perceptions of Citizenship Behavior and Deviance: Musings from Behind the Bar,"
Hospitality Review: Vol. 30:
Iss.
1, Article 2.
Available at:
https://digitalcommons.fiu.edu/hospitalityreview/vol30/iss1/2
Included in
Cognition and Perception Commons, Food and Beverage Management Commons, Social Control, Law, Crime, and Deviance Commons
