Electronic Channels of Distribution: Challenges and Solutions for Hotel Operators

Authors

Natas Christodoulidou, Northern Arizona UniversityFollow
Pearl Brewer, Northern Arizona UniversityFollow
Andrew Hale Feinstein, University of Nevada, Las VegasFollow
Billy Bai, University of Nevada, Las VegasFollow

Program Web Address

hrm.nau.edu/

Abstract

This paper addresses the issues of hotel operators identifying effective means of allocating rooms through various electronic channels of distribution. Relying upon the theory of coercive isomorphism, a think tank was constructed to identify and define electronic channels of distribution currently being utilized in the hotel industry. Through two full-day focus groups consisting of key hotel executives and industry practitioners, distribution channels were identified as were challenges and solutions associated with each.

Recommended Citation

Christodoulidou, Natas; Brewer, Pearl; Feinstein, Andrew Hale; and Bai, Billy (2007) "Electronic Channels of Distribution: Challenges and Solutions for Hotel Operators," Hospitality Review: Vol. 25: Iss. 2, Article 8.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol25/iss2/8