But Why 2020? How to apply a UX-First mindset while making on-the-fly changes

Author ORCID

Christopher Jimenez: https://orcid.org/0000-0001-9397-2850

Date of this Version

2-2021

Document Type

Presentation

Abstract

The Covid-19 pandemic has impacted the web presence of every institution. Libraries have made both major changes and minor tweaks to web elements. In some cases, entire web pages that typically would have taken weeks of planning, research, and testing before launch were published on an expedited schedule. But beyond an immediate urgency, can we explain why these changes were made? This session will present the design thinking principles that informed a university library's effort to highlight remote library services to students. This session will also stress the importance of documenting the rationale behind changes to identify critical elements and their contribution to an overarching, user-oriented goal.

Using the presenter’s experience preparing his university’s library website for remote services, the presenter plans to unveil how design thinking principles can expand a simple directive into a project to improve the remote user experience. This presentation will detail both cosmetic and interactive interventions that were employed at the beginning of the pandemic. The presenter will conclude with modifications made as a result of continual evaluation of site performance and usage at key points during the semester.

Comments

Originally presented at the 2021 Virtual Designing 4 Digital Conference. https://designingfordigital.com/2021-conference-archive/

Streaming Media

 
Media is loading

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 License.

This document is currently not available here.

Share

COinS
 

Rights Statement

Rights Statement

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/
This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).