Testing and Expanding an Emotion-Centered Model of Workplace Aggression: The Moderating Effects of Perceived Intensity and Social Support in the Workplace

Authors

Josh Allen, Florida International UniversityFollow

Document Type

Thesis

Degree

Master of Science (MS)

Major/Program

Psychology

First Advisor's Name

Valentina Bruk-Lee

First Advisor's Committee Title

Committee Chair

Second Advisor's Name

Chockalingam Viswesvaran

Third Advisor's Name

Jesse S. Michel

Keywords

Workplace Aggression, Interpersonal Conflict, Abusive Supervision, Intensity, Social Support, Employee Health, Job Satisfaction, Affective Commitment, Physical Symptoms

Date of Defense

6-18-2013

Abstract

The purpose of this thesis was to examine the mediating effects of job-related negative emotions on the relationship between workplace aggression and outcomes. Additionally, the moderating effects of workplace social support and intensity of workplace aggression are considered. A total 321 of working individuals participated through an online survey. The results of this thesis suggest that job-related negative emotions are a mediator of the relationship between workplace aggression and outcomes, with full and partial mediation supported. Workplace social support was found to be a buffering variable in the relationship between workplace aggression and outcomes, regardless of the source of aggression (supervisor or co-worker) or the source of the social support. Finally, intensity of aggression was found to be a strong moderator of the relationship between workplace aggression and outcomes.

Identifier

FI13120412

Recommended Citation

Allen, Josh, "Testing and Expanding an Emotion-Centered Model of Workplace Aggression: The Moderating Effects of Perceived Intensity and Social Support in the Workplace" (2013). FIU Electronic Theses and Dissertations. 975.
https://digitalcommons.fiu.edu/etd/975