Document Type
Dissertation
Degree
Doctor of Business Administration
Major/Program
<--Please Select Department-->
First Advisor's Name
George Marakas
First Advisor's Committee Title
Committe Chair
Second Advisor's Name
Hemang Subramanian
Second Advisor's Committee Title
Committee member
Third Advisor's Name
Arijit Sengupta
Third Advisor's Committee Title
Committee member
Fourth Advisor's Name
Robert Rodriguez
Fourth Advisor's Committee Title
Committee members
Keywords
Retention, hotel, hospitality sector, workforce, turnover, hotel employee engagement, united states hospitality, work life balance, job autonomy, professional development, organizational citizenship behavior, employee pride, organizational culture, gender differences, employee motivation, self determination theory, human resources
Date of Defense
3-17-2025
Abstract
The hospitality industry is projected to grow the fastest in the next eight to ten years. However, this growth comes with a colossal responsibility: The industry need worry not only about its negative image, the expansion of the gig economy, as well as the low unemployment rate and turnover, but also that this growth will make it even more challenging to hire and retain workers. Thus, this thesis focuses on employee retention. Increasing employee retention, and thereby minimizing turnover, would save hospitality organizations millions of dollars. Improving retention would also increase employee satisfaction, enhance service quality, and allow organizations to maintain a competitive edge. Hence, this study aims to identify the factors that affect retention in the hotel sector in the United States. By identifying and understanding these factors, recruiters and managers can set strategies within their organizations that will help attract and retain talent.
Identifier
FIDC111825
Recommended Citation
Abreu - Pena, Erika A., "What are the Factors that Affect Retention in the Hotel Sector in the United States?" (2025). FIU Electronic Theses and Dissertations. 5407.
https://digitalcommons.fiu.edu/etd/5407
Included in
Benefits and Compensation Commons, Business Administration, Management, and Operations Commons, Diversity, Equity, and Inclusion Commons, Hospitality Administration and Management Commons, Performance Management Commons, Tourism and Travel Commons, Training and Development Commons
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