Understanding the Relationship between Abusive Supervision and Turnover Intentions in Corporate Salesforce in Miami-Dade: The Influences of Employee Job Satisfaction, Organizational Prestige, and Coworkers' Support

Authors

Clara E. Arango, Florida International UniversityFollow

Document Type

Dissertation

Degree

Doctor of Business Administration

Major/Program

<--Please Select Department-->

First Advisor's Name

Fred O. Walumbwa

First Advisor's Committee Title

Committee chair

Second Advisor's Name

Paulo Gomes

Second Advisor's Committee Title

Committee member

Third Advisor's Name

Ronald Mesia

Third Advisor's Committee Title

Committee member

Fourth Advisor's Name

Arun Upadhyay

Fourth Advisor's Committee Title

Committee member

Keywords

abusive supervision, job satisfaction, coworker support, organizational prestige, turnover intentions, sales force, Miami

Date of Defense

6-9-2023

Abstract

Abusive supervision is a prevalent reality. With increasing goals to reach in sales departments, the pressure goes from top to bottom, including middle managers, sales personnel, and assistants. However, abusive supervision is an employee's perception. Therefore, it is unavoidable. Some employees may perceive their superiors as abusive, whereas others may believe the same supervisors are transformational leaders.

Job satisfaction is essential for businesses, especially when organizations face workforce scarcity. Many companies focus on pleasing their salespeople, which is the motor of business success. Various incentives include paid vacation packages, substantial bonuses, and attractive prizes. However, monetary and material perks are only sometimes enough to motivate the sales force when they feel drained and exhausted. Sometimes emotional considerations, such as encouraging enthusiastic coworkers' interactions and assistance, could increase job satisfaction and, thus, reduce turnover.

This research sought to comprehend better and demonstrate a significant correlation between abusive supervision and turnover intentions, mediated by job satisfaction and moderated by organizational prestige and coworkers' support, as perceived by the corporate salesforce of Miami-Dade County. The primary purpose was to provide employers with awareness of alternatives to lessen the negative effect caused by their sales force’s abusive supervision perceptions. The findings of this research confirmed that job satisfaction is vital to reduce employees’ turnover intention, despite offensive supervision perception. In addition, the findings suggest that abusive supervision is positively related to turnover intention and negatively related to job satisfaction. Likewise, job satisfaction is negatively associated with turnover intention.

Identifier

FIDC011105

Recommended Citation

Arango, Clara E., "Understanding the Relationship between Abusive Supervision and Turnover Intentions in Corporate Salesforce in Miami-Dade: The Influences of Employee Job Satisfaction, Organizational Prestige, and Coworkers' Support" (2023). FIU Electronic Theses and Dissertations. 5335.
https://digitalcommons.fiu.edu/etd/5335