Near Field Communication Payment Technology Usage: A Jamaican Consumer Perspective

Authors

Tamiko SadlerFollow

Document Type

Dissertation

Degree

Doctor of Business Administration

Major/Program

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First Advisor's Name

Yan Chen

First Advisor's Committee Title

Committee chair

Second Advisor's Name

Paulo Gomes

Second Advisor's Committee Title

Committee member

Third Advisor's Name

George Marakas

Third Advisor's Committee Title

Committee member

Fourth Advisor's Name

Ali Parhizgari

Fourth Advisor's Committee Title

Committee member

Keywords

near field communication, perceived ease of use, perceived usefulness, security concern, social influence, trust, usage

Date of Defense

5-23-2022

Abstract

This study investigates the effect of perceived usefulness, perceived ease of use, trust, security concern, and social influence on Jamaican consumers’ willingness to use near field communication enabled credit/debit cards. The study builds on the unified theory of acceptance and use of technology (UTAUT) theory framework (Venkatesh et al., 2003).

A quantitative method was used, and the model tested via a survey that had 408 completed survey responses from a local online crowd-sourcing market. Statistical analysis of the data confirms perceived usefulness, perceived ease of use, trust, security concern, and social influence had significant impact on consumer’s intention to use the technology, explaining over 63% of the variance. Intention to use explained over 17% of the variance in usage. Intention to use fully mediated the relationship between perceived ease of use and usage, partially mediated the relationships between perceived usefulness, trust, social influence and usage and did not mediate security concerns and usage.

The implications and limitations of the study were outlined as well as ideas for future research. Policymakers and other stakeholders can use the results to build an environment for these payments.

Identifier

FIDC010713

Recommended Citation

Sadler, Tamiko, "Near Field Communication Payment Technology Usage: A Jamaican Consumer Perspective" (2022). FIU Electronic Theses and Dissertations. 5085.
https://digitalcommons.fiu.edu/etd/5085