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Training employees in the hospitality industry to meet guests' expectations is a critical element to success. Unfortunately, this element is often ignored. This article explores an exciting training method (interactive video) and its advantages over other training approaches.
Kavanaugh, Raphael R. and Ninemeier, Jack D.
"Interactive Video Instruction: A Training Tool Whose Time Has Come,"
Hospitality Review: Vol. 9
, Article 1.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol9/iss2/1