Program Web Address
www.depaul.edu
Abstract
Labor management relations in the hospitality sector is an important aspect of effective management. Increasingly, unions are becoming proactive in organizing hospitality workers. This manifests itself in strikes, boycotts, picketing, sexual harassment complaints, and complaints to OSHA regarding safety and health workplace violations. This research monitors the current scene with respect to labor management relations and analyzes work issues that have been brought up for third-party resolution by NLRB staff or arbitrators. The study reports on 66 NLRB cases and 104 arbitration cases. Issues brought before the NLRB include mostly contract interpretations. In arbitration, there were mostly discipline issues, including work rule violations, disorderly conduct, poor performance and employee theft. Quite often, the proposed job action on the part of the employer was discharge. In NLRB cases, the employee usually prevailed, while in arbitration the employer usually prevailed.
Recommended Citation
LaVan, Helen and Katz, Marsha
(2013)
"Current State of Management/Union Relations in Hospitality Sector,"
Hospitality Review: Vol. 30:
Iss.
2, Article 4.
Available at:
https://digitalcommons.fiu.edu/hospitalityreview/vol30/iss2/4
Included in
Business Administration, Management, and Operations Commons, Hospitality Administration and Management Commons, Human Resources Management Commons, Labor Relations Commons
