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A case study of a family resort hotel demonstrated empirical relationships between guest satisfaction and their perception of the hotel's physical appearance, staff attitude, and the guests' age group. The 333 self-administered surveys also provided information about the guests' travel behavior and their experience at the hotel. The predictive regression model confined that the hotel was in need of remodeling, and that potential renovation projects will ultimately result in increased guest satisfaction.
"Hotel Remodeling Impact: Guest Satisfaction at a Family Resort Hotel,"
Hospitality Review: Vol. 15
, Article 7.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol15/iss1/7