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The authors report on a comparative study of regional differences in the perceptions of lodging managers in the United States, Canada, and the United Kingdom on the support they receive from their technology vendors, and the technology systems they are using. Besides a comparison based on regions, the study also looks at differences of opinions based on property size.
Van Hoof, Hubert B.; Combrink, Thomas E.; and Verbeeten, Marja J.
"Technology Vendors: Lodging Managers View Support They Receive ,"
Hospitality Review: Vol. 15
, Article 10.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol15/iss1/10