Program Web Address
www.gau.edu.tr
Abstract
The current study investigated the effects of job satisfaction and organizational commitment on organizational citizenship behavior and turnover intentions. The study also examined the effect of organizational citizenship behavior on turnover intentions. Frontline employees working in five-star hotels in North Cyprus were selected as a sample. The result of multiple regression analyses revealed that job satisfaction is positively related to organizational citizenship behavior and negatively related to turnover intentions. Affective organizational commitment was found to be positively related to organizational citizenship behavior. However, the study found no significant relationship between organizational commitment and turnover intentions. Furthermore, organizational citizenship behavior was negatively associated with turnover intentions. The study provides discussion and avenues for future research.
Recommended Citation
Ulndag, Orhan; Khan, Sonia; and Guden, Nafiya
(2011)
"The Effects of Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior on Turnover Intentions,"
Hospitality Review: Vol. 29:
Iss.
2, Article 1.
Available at:
https://digitalcommons.fiu.edu/hospitalityreview/vol29/iss2/1
Included in
Hospitality Administration and Management Commons, Industrial Organization Commons, Organizational Behavior and Theory Commons, Organizational Communication Commons, Organization Development Commons, Organizations Law Commons, Work, Economy and Organizations Commons
