Program Web Address
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Abstract
The current study investigated the effects of job satisfaction and organizational commitment on organizational citizenship behavior and turnover intentions. The study also examined the effect of organizational citizenship behavior on turnover intentions. Frontline employees working in five-star hotels in North Cyprus were selected as a sample. The result of multiple regression analyses revealed that job satisfaction is positively related to organizational citizenship behavior and negatively related to turnover intentions. Affective organizational commitment was found to be positively related to organizational citizenship behavior. However, the study found no significant relationship between organizational commitment and turnover intentions. Furthermore, organizational citizenship behavior was negatively associated with turnover intentions. The study provides discussion and avenues for future research.
Recommended Citation
Kalargyrou, Valentini and Woods, Robert H.
(2011)
"Identifying Training Challenges in Hospitality Industry: An Exploratory Approach ,"
Hospitality Review: Vol. 29:
Iss.
1, Article 1.
Available at:
https://digitalcommons.fiu.edu/hospitalityreview/vol29/iss1/1
Included in
Curriculum and Instruction Commons, Hospitality Administration and Management Commons, Human Resources Management Commons, Labor Relations Commons, Management Sciences and Quantitative Methods Commons, Other Educational Administration and Supervision Commons
