Lean and Mean Do Not Equal Profitable and Hospitable

Authors

Carl P. Borchgrevink, Michigan State UniversityFollow
Ronald F. Cichy, Michigan State UniversityFollow
Alex M. Susskind, Florida State UniversityFollow

Program Web Address

hospitalitybusiness.broad.msu.edu/

Abstract

Lean and mean hospitality organizations are relevant today. The authors explore research findings from Leader-Member Exchange (LMX) studies, in general, and cite findings from the hospitality industry to make the case for lean and loving hospitality organizations.

Recommended Citation

Borchgrevink, Carl P.; Cichy, Ronald F.; and Susskind, Alex M. (1997) "Lean and Mean Do Not Equal Profitable and Hospitable," Hospitality Review: Vol. 15: Iss. 2, Article 3.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol15/iss2/3