Date of this Version
These guidelines are intended for library workers in reference and information services, in all types of libraries, who answer informational questions or conduct reference interviews. The goal of these guidelines is to support excellent, user-centered service. Some guidelines might not prove applicable in all contexts. Where that is the case, the goal should be to adapt these guidelines as appropriate to your environment.
Del Castillo, Melissa; Graff, Rebecca; Cordes, Kate; Crawford, Rebecca; and Kocevar-Weidinger, Liz, "Guidelines for Behavioral Performance of Reference and Information Service Providers 2023" (2023). Works of the FIU Libraries. 138.