The Moderating Effects of Neuroticism and Psychological Contract Incongruence on the Relationship Between Perceived Organizational Support, Perceived Supervisor Support, and Affective Commitment
Doctor of Education (EdD)
Adult Education and Human Resource Development
First Advisor's Name
Dr. Thomas G. Reio, Jr.
First Advisor's Committee Title
Second Advisor's Name
Dr. Haiying Long
Second Advisor's Committee Title
Third Advisor's Name
Dr. Judith Bernier
Third Advisor's Committee Title
Fourth Advisor's Name
Dr. Hyejin Bang
Fourth Advisor's Committee Title
perceived organizational support, perceived supervisor support, affective commitment, neuroticism, psychological contract, psychological contract incongruence, organizational commitment, organizational support theory
Date of Defense
The nonexperimental study (N = 279) investigated the moderating effect of the trait neuroticism and psychological contract incongruence on perceptions about the organization, supervisor, and level of affective commitment. Using Qualtrics, a survey battery was administered to supervisors who had completed leadership training at a single institution of higher education located in southern Florida, USA.
The findings of the present study provided new insights into the neuroticism scale items, suggesting that depression might be a hidden factor in more than half of the population. Another finding demonstrated that few individuals attribute a psychological contract breach to an honest misunderstanding. Nearly half of identified breaches were attributed to intentional reneging. These findings, from a population with positive, significant levels of POS, PSS, and AC, suggest that supervisors and organizations recognize that employees develop unspoken psychological contracts. Providing training for supervisors to improve two-way communication may mitigate unspoken expectations.
Hansen, Gail M., "The Moderating Effects of Neuroticism and Psychological Contract Incongruence on the Relationship Between Perceived Organizational Support, Perceived Supervisor Support, and Affective Commitment" (2020). FIU Electronic Theses and Dissertations. 4577.
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