Program Web Address
The unit manager in the hospitality organization is presented as a caretaker and a change agent in the organization, a caretaker in maintaining and nurturing the culture of the organization and a change agent in assisting the employees in the acceptance and demonstration of the desired image of the organization. The author reviews the traditional role of the manager and presents a reconceptualization of the position.
George, R. Thomas
"Hospitality Managers as Caretakers and Change Agents: A Reconceptualization of the Position,"
Hospitality Review: Vol. 7
, Article 2.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol7/iss1/2