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The author report on a survey of 185 hospitality manager to examine which employee management practices are associated with success in hospitality innovations. The result suggest that successful new hospitality projects are guided by a strategic human resource management approach, have higher level of training, implement behavior- bared evaluation of their front-line staff and empower their employees.
Ottenbacher, Michael C. and Howley, Michael
"Impact of Employee Management on Hospitality Innovation Success,"
1, Article 8.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol23/iss1/8