Program Web Address
As the first step toward developing benchmarks for travel counselor training, the authors identify the methods and characteristics of existing travel counselor-training programs in the U.S. Responses from 30 out of 50 state tourism agencies indicate that 12 different methods of training are emplyed; however, usage and satisfaction with these various training methods vary.
Upchurch, Randall S. Ph.D. and Rocharungsat, Pimrawee
"Visitor Center Staff Training: A U.S Assessment,"
Hospitality Review: Vol. 17
, Article 5.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol17/iss1/5