Visitor Center Staff Training: A U.S Assessment

Authors

Randall S. Upchurch Ph.D., University of Central FloridaFollow
Pimrawee Rocharungsat, University of Wisconsin-StoutFollow

Program Web Address

hospitality.ucf.edu

Abstract

As the first step toward developing benchmarks for travel counselor training, the authors identify the methods and characteristics of existing travel counselor-training programs in the U.S. Responses from 30 out of 50 state tourism agencies indicate that 12 different methods of training are emplyed; however, usage and satisfaction with these various training methods vary.

Recommended Citation

Upchurch, Randall S. Ph.D. and Rocharungsat, Pimrawee (1999) "Visitor Center Staff Training: A U.S Assessment," Hospitality Review: Vol. 17: Iss. 1, Article 5.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol17/iss1/5