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This exploratory study expands on hospitality management literature, specifically on the influence of a supervisor’s gender in regards to employee job satisfaction within the casino-entertainment sector. Employee job satisfaction was analyzed using company, department, and supervisor variables based on 961 surveys. The study’s results suggest that employees with male supervisors have a higher employee satisfaction level than employees with supervisors that are female. Hospitality organizations are therefore encouraged to create leadership programs to ensure women are a part of corporate leadership’s success formula for the future.
Thomas, Nicholas J.; Thomas, Lisa Y.; Brown, Eric A.; and Kim, Jaewook
"Betting Against the Glass Ceiling: Supervisor Gender & Employee Job Satisfaction in the Casino-Entertainment Industry,"
Hospitality Review: Vol. 31
, Article 3.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol31/iss4/3