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A survey of 244 crew members with six major cruise Iines indicated the most satisfaction with organization and supervision, satisfaction with working environment and ship life, and least satisfaction with rewards. The study suggests that the analysis of job satisfaction level may be used to develop organizational strategies to improve shipboard employee job satisfaction.
Hu, Hsin-Hui; Zhao, Jinlin; and Carter, Cheryl
"Employee Job Satisfaction in Major Cruise Lines,"
Hospitality Review: Vol. 21
, Article 2.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol21/iss1/2