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Stella Liebeck brought to light the risk for operators who serve hot beverages through their drive-thru windows when she successfully sued McDonald’s in 1994 for the burns she received when coffee spilled in her lap. The current study replicated 1998 research on a national level, where 1,585 coffee temperatures collected from drive-thru windows were analyzed to determine if operators had lowered their coffee temperatures as a result of this widely-publicized case.
Swanger, Nancy and Rutherford, Denney G.
"Drive-Thru Hot Beverages: Still a Risk?,"
Hospitality Review: Vol. 20
, Article 6.
Available at: https://digitalcommons.fiu.edu/hospitalityreview/vol20/iss2/6