Using secret shopping to assess student assistant training
Date of this Version
This paper aims to describe the results of three rounds of secret shopping conducted at the Hubert Library of Florida International University, and how the results affected and were affected by changes made to circulation desk student training programs.
Hammill, Sarah J. and Fojo, Eduardo, "Using secret shopping to assess student assistant training" (2013). Works of the FIU Libraries. 21.
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