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This demonstration uses the popularity and sophistication of voice recognition technology, and couples it with Springshare’s robust knowledge base software in order to create a powerful reference tool. The authors paired the Information and Research Services Department’s most popular FAQ’s with an Alexa Skill using the LibAnswers Application Programming Interface (API), and preloaded it onto six Alexa Show devices to increase engagement with our patrons.
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This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.
Jimenez, Christopher M. and Marsilli, Ramces L., "Short Staffed? Hire Alexa!" (2019). Works of the FIU Libraries. 117.