Document Type



This article provides suggestions for community coalitions and other literacy service providers for implementing a performance management process that would be useful for helping coalitions and service providers to improve their efforts. It provides initial suggestions as to: the roles community coalitions might undertake in community literacy performance management; the outcome indicators that might be used to track progress; steps for selecting the indicators relevant to individual communities; handling some of the key implementation challenges; and the basic ways in which the performance information can be used. The article is based on the National Institute for literacy forthcoming guide to performance management for community literacy organizations.



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.