This article provides suggestions for community coalitions and other literacy service providers for implementing a performance management process that would be useful for helping coalitions and service providers to improve their efforts. It provides initial suggestions as to: the roles community coalitions might undertake in community literacy performance management; the outcome indicators that might be used to track progress; steps for selecting the indicators relevant to individual communities; handling some of the key implementation challenges; and the basic ways in which the performance information can be used. The article is based on the National Institute for literacy forthcoming guide to performance management for community literacy organizations.
Hatry, Harry P., and Elaine Morley. “Looking For, And Learning From, Community Literacy Outcomes.” Community Literacy Journal, vol. 3, no. 1, 2008, pp. 55–68, doi:10.25148/clj.3.1.009481.