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This observational assessment rubric includes rating of the elements of patient centered communication defined in the Kalamazoo Consensus Statement regarding patient centered communication: These are augmented with sections that highlight factors that emerged in our observations specific to intercultural communication such as language and interpreters, nonverbal communication, mental and social issues with a large cultural overlay (mental health, pain, and disability). In addition, the tool incorporates issues specific to the medical context such as professional competence and professional regard. The rubric is also informed by the developmental model of intercultural sensitivity and Dreyfus's phenomenology of skill acquisition with skill levels progressing through the stages: novice, beginner, competence, proficient, mastery.
Brown, David R.; Spruill, Tim; Hernandez, Agueda; Brewster, Luther; Celestin, Michel; Nierenberg, Barry; Bonnin, Rodolfo; Akal, Siri; Brewster, Cheryl; Hammer, Mitchell; Singh, Simar; and Page, Bryan, "Cultural Competency Observation Tool" (2012). HWCOM Faculty Publications. 120.
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