Program Web Address
The service-producing industries have experienced problems in quality in the 1980s because of intense competition. The author discusses how these problems have been compounded in the fast food industry and how quality control can lead to success.
"Quality Performance In our World: What Fast Service Should Really Mean,"
Hospitality Review: Vol. 8
, Article 5.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol8/iss1/5