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The recruitment, selection, and retention of competent, reliable, and motivated managers has been the cornerstone of any successful organization. This is generally a complex assignment due to the subjectivity involved in determining what traits are needed to make a good manager. In order to determine the status of the hospitality industry with regard to managerial concerns, leaders in the hotel and restaurant industry were surveyed on these issues.
Van Dyke, Tom and Strick, Sandra
"Recruitment, Selection and Retention of Managers In the Hotel and Restaurant Industry,"
Hospitality Review: Vol. 8
, Article 1.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol8/iss1/1