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Over-consumption of alcoholic beverages is a concern of managers of hotels and motels with a club/lounge, restaurant, and tavern. The authors surveyed members of two industry associations in Oklahoma to ascertain alcohol server training methods and managers' perception of the value of such programs.
Crafts, Daniel Doyle and Sanders, Ray E.
"Manager's Perceptions of Alcohol Server Staffing and Training Methods,"
1, Article 10.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol7/iss1/10