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This study investigates the role of positive affectivity as a buffer against the detrimental effects of interrole conflicts on frontline hotel employees’ job performance and turnover intentions. Data collected from a sample of frontline hotel employees in Turkey serve as the study setting. Results and their implications are discussed, and directions for future research are offered.
Yavas, Ugur; Karatepe, Osman M.; and Babakus, Emin
"Interrole Conflicts in the Hospitality Industry: The Role of Positive Affectivity as an Antidote,"
Hospitality Review: Vol. 29
, Article 6.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol29/iss2/6