Program Web Address
Historically, part time employees have played a critical role in the delivery of guest services in the hospitality industry. This study evaluates commitment issues from 169 part time hospitality workers. Discussions focus on effective strategies to boost employee commitment and levels of employee support among part time workers in order to improve behaviors and enhance loyalty.
Johanson, Misty M. and Cho, Seonghee
"Organizational Commitment and Loyalty Among Part Time Hospitality Employees,"
Hospitality Review: Vol. 25
, Article 3.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol25/iss2/3