Program Web Address
The continuous quality improvement (CQI) efforts at the Lodge and Conference Center at Grand National, Opelika, Alabama, involve a range of strategies, policies, and practices enacted by the current management team to lift the service game and enhance the overall quality and value for money appeal of the guest experience. The authors report findings of a recently conducted study on this issue.
O'Neill, Martin and Hubbard, Susan S.
"Directing the Continuous Quality Improvement Effort,"
Hospitality Review: Vol. 22
, Article 8.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol22/iss2/8