Program Web Address
The concept of the quality control circle (QCC) has worked well in Japanese industry in increasing efficiency, production, and profits. The author explores the QCC, its history and advantages, and tells how it could be adapted quite easily and effectively to the hospitality industry
"Quality Control Circles May Answer Industry's Needs,"
Hospitality Review: Vol. 2
, Article 10.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol2/iss1/10