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Rapid tourism development in China has led to an influx of hotels invested in and operated by multi-national hotel companies. The authors examine the impact of cultural differences on employee behavior in China and UK hotels and offer recommendations for expatriate hotel managers to effectively develop human resource management styles while operating properties in China.
Hu, Bo; Cai, Liping A.; and Kavanaugh, Raphael R.
"Chinese and British Hotels: Cultural Differences and Management,"
Hospitality Review: Vol. 19
, Article 4.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol19/iss1/4