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Management, recruiting, and retention techniques are critical to the hospitality industry. In surveys and interviews of both employees and employers, employees responded that job referrals by friends, family and current employees were a primary way of obtaining their jobs, while employers indicated help want ads as a primary means to recruit. The study found that many employees enjoyed their work, respected their managers, and were generally satisfied with the benefits
Trowbrige, Emery H.
"Attracting and Retaining Hospitality Employees,"
Hospitality Review: Vol. 19
, Article 1.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol19/iss1/1