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The authors identify several guidelines associated with effective crisis communication for the hospitality industry and explore the feasibility of these guidelines based upon the diverse resources available to hospitality organizations of all sizes
Sellnow, Tim and Sarabakhsh, Mort
"Crisis Management in the Hospitality Industry,"
Hospitality Review: Vol. 17
, Article 6.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol17/iss1/6