Program Web Address
Hotel human resources directors report that the most important ethical issues they face are a lack of work ethic, drug use, and employee theft. When asked about ethical problems experienced in their own hotels. Managers’ report that employees' lack of respect for each other, racial and gender conflicts, guest abuse, dishonesty, and homosexual issues are the biggest problems. The author discusses these ethical dilemmas and suggests ways they can be addressed.
"Hotel Human Resources Directors Identify Ethical Issues,"
Hospitality Review: Vol. 17
, Article 2.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol17/iss1/2