Program Web Address
As the first step toward developing performance benchmarks for non profit private clubs, the authors identify the criteria that club managers use to evaluate club performance. Responses from 254 club managers across the US. indicate that all 16 performance criteria included in the survey were utilized to some extent, but the top three were membership satisfaction, quality of services offered, and quality of staff.
Icenogle, Marjorie L.; Perdue, Larry Joe; and Rue, Leslie W.
"Performance in Private Clubs: Criteria Utilized by Managers,"
Hospitality Review: Vol. 16
, Article 2.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol16/iss1/2