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Lean and mean hospitality organizations are relevant today. The authors explore research findings from Leader-Member Exchange (LMX) studies, in general, and cite findings from the hospitality industry to make the case for lean and loving hospitality organizations.
Borchgrevink, Carl P.; Cichy, Ronald F.; and Susskind, Alex M.
"Lean and Mean Do Not Equal Profitable and Hospitable,"
2, Article 3.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol15/iss2/3