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Restaurant critiques have an effect on the sales volume of restaurants following the publication of the critique in the target markets’ media. The author discusses data from restaurant operations in the greater Cleveland, Ohio, metropolitan area which have had their operations publicly critiqued, and also addresses the credibility of critics.
Heiman, Rob L.
"The Impact of the Restaurant Critic,"
2, Article 10.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol15/iss2/10