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Although there are more than 7,000 properties using lodging yield management systems (LYMSs), both practitioners and researchers alike have found it difficult to measure their success. Considerable research was performed in the 1980s to develop success measures for information systems in general. In this work the author develops success measures specifically for LYMSs.
Griffin, Robert K.
"Evaluating the Success of Lodging Yield Management Systems,"
Hospitality Review: Vol. 15
, Article 6.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol15/iss1/6