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In order to become more effective and efficient in providing guest services, hotels must avail themselves of information technology. A firm's competitive edge and quality can be the result of the successful implementation of an information sys- tem. The authors present in this article the why, who, what, when, where, and how of implementing information systems.
Ford, Loren; Ford, Robert C.; and LeBruto, Stephen M.
"Is Your Hotel MISsing Technology?,"
2, Article 7.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol13/iss2/7