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Forms of interactive multimedia, including CD-ROM, DV-I, Laserdisc, and virtual reality, have given a new perspective to training in many industries. As the hospitality industry and other service industries continue to grow, these forms of technology are becoming of increasing interest as organizations strive to deliver more efficient and effective services to customers and employees
Harris, Kimberly J.
"Multimedia Training: Why Some use it and Some Do Not,"
Hospitality Review: Vol. 12
, Article 8.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol12/iss2/8