Program Web Address
Documented reports of day-to-day decision-making in food service tend to emphasize technical aspects. However, this view does not represent completely the decision-making process managers go through. The author reports on the effect of the manager-customer relationship in decision-making by managers.
Ralston, Catherine Erma
"Manager-Customer Relationship in Food Service Commissary Operations,"
Hospitality Review: Vol. 11
, Article 7.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol11/iss2/7