Program Web Address
Even though the popularity and usage of teleconferencing is evident primarily outside the lodging industry, lodging operators cannot choose to ifnore the role teleconferencing will play in meeting the changing needs of guests. The authors discuss the factors that spurred the growth of teleconferencing, the opportunities and threats faced by lodging operators, and suggestions for taking advantage of the technology.
Singh, A.J. and Chon, Kye-Sung
"Teleconferencing Technology: Recent Development and Implications for Hotel Industry,"
Hospitality Review: Vol. 11
, Article 1.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol11/iss2/1