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In order to serve alcoholic beverages in a responsible manner, most managers turn to alcohol server training programs to provide effective standardized training for the alcohol server. Whether or not the programs are perceived by hospitality managers as effective has not been established. The author presents the results of a study of Oklahoma hospitality managers who perceive alcohol server training as becoming less effective.
Crafts, Daniel Doyle
"Managers' Perception of Alcohol Service Training Programs,"
Hospitality Review: Vol. 11
, Article 1.
Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol11/iss1/1